11/3/2019 10:45 – 11:45 AM
Two community-based health systems recently adopted the same team-based clinic model, featuring design of a centralized, integrated care team work area flanked by two-sided exam rooms. The clinical program and planning similarities provide a unique opportunity to study the operational and experiential considerations critical to the implementation of a new clinical model for two different systems. Feedback collected through post-occupancy surveys and interviews investigated the registration, check-in/check-out and patient rooming processes, impact on waiting times and space, the integrated care team engagement, and the layout of exam and consult rooms. While the findings supported many of the original design intentions, a few unexpected outcomes will also be illuminated.