Covid-19 Update

11/3/2019 3:00 – 4:00 PM

Track:Clinical Perspectives


Stephanie O’Brien

Program Manager, Ambulatory Facilities Planning

Oregon Health & Science University

Barbara Anderson


ZGF Architects

Solvei Neiger


ZGF Architects

Session Description

Healthcare organizations continue to assess whether centralizing or decentralizing services drives improved patient experience, efficient staffing, and operational throughput. Historically, Oregon Health & Science University (OHSU) has decentralized patient check-in and phlebotomy services to serve their infusion and ambulatory specialties. A new ambulatory facility provided an opportunity to explore a different model, focused on reducing healthcare costs, improving the patient experience, and maximizing revenue-generating space. The shift to a centralized model was driven by a team who defined success strategies, performed evidence-based design research, and leveraged data to create a new model and space. Hear the outcomes, lessons learned, and next steps in the centralized services journey.