11/4/2019 4:45 – 5:45 PM
Track:Transformation and Innovation
An exceptional patient experience is considered a minimum requirement of any healthcare facility design solution today. With that in mind, and open in January 2019, MercyHealth’s Javon Bea Hospital and Physician Clinic-Riverside is a six-story, 194-bed regional tertiary referral hospital and four-story multispecialty clinic serving a diverse population with multiple services. To respond to the diverse patient population, the team developed an innovative evidence-based patient experience design process to test drive operational and design planning. This process included focus groups, virtual patients, and experience mapping that yielded a functional design process that reinforced patient experience objectives. Come hear about their journey and lessons learned post occupancy.