11/10/2020 1:15 – 2:15 PM

Track:Process-driven Design


Melissa Childress

Vice President of Cancer Services

Winship Cancer Institute of Emory University

Daniel Owens


Emory University Hospital Midtown

Anthony Treu

Associate Director

Skidmore, Owings & Merrill

Scott Habjan

Associate Director

Skidmore, Owings & Merrill, LLP

Session Description

Most healthcare institutions build their futures on incremental change, examining the current state and tweaking it to create their future state. Emory Winship leadership is making an extraordinary leap with a transformational change derived from a collaborative visioning process designed to shed preconceptions and seek optimal solutions. Informed by a Lean design process and blue-sky thinking, Winship is implementing exciting new ideas, including an innovative oncology care model that humanizes the patient, family, and staff experience for better outcomes and operations. Come hear lessons learned from their experience and how these lessons are valuable to institutions considering a breakthrough, but uncertain of how to achieve it.