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UID:12642-20261019T154500Z@www.hcdexpo.com
DTSTAMP:20260623T135504Z
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SUMMARY:E68 &#8211\; Patient and Staff Experience Drives Evidence-Informed Design: From Foundational Insights to Measured Outcomes at the University of Iowa Health Care North Liberty Campus
DESCRIPTION:This session examines UI Health Care’s North Liberty Campus\, an orthopedic hospital\, emergency department\, clinic\, and the system’s first satellite campus\, shaped by extensive patient and staff experience research as a foundational step in the design process. The insights gathered in the initial research phase informed key design decisions\, assessed through multiple post-occupancy evaluation sources to measure real-world outcomes.\nKey topics include addressing pain points in patient flow with intuitive wayfinding\, enhancing privacy\, safety\, and comfort to support healing\, and creating restorative environments to mitigate staff burnout and improve performance. Post-occupancy data includes measurable reductions in wait times\, improved staff retention and engagement scores\, enhanced patient experience scores\, and more efficient care coordination.\nThe presentation will demonstrate how human-centered research informed design strategies such as embedding moments of influence throughout the user journeys\, optimizing workflows\, and fostering connections in collaborative staff areas can deliver measurable improvements in care environments.
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