Deborah Wingler
Global Practice Director, Applied ResearchHKSAs Partner and Global Practice Director for Applied Research at HKS, Dr. Deborah Wingler collaborates across the firm to implement applied research services that drive innovation and achieve measurable impact. Through her research, she has worked with some of the most forward-thinking Fortune 500 companies, healthcare organizations and manufacturers, to reimagine primary, specialty, acute, and home healthcare environments. She also serves as the Executive Director for the Center for Advanced Research and Evaluation (CADRE).
E68 – Patient and Staff Experience Drives Evidence-Informed Design: From Foundational Insights to Measured Outcomes at the University of Iowa Health Care North Liberty Campus
This session examines UI Health Care’s North Liberty Campus, an orthopedic hospital, emergency department, clinic, and the system’s first satellite ca…This session examines UI Health Care’s North Liberty Campus, an orthopedic hospital, emergency department, clinic, and the system’s first satellite campus, shaped by extensive patient and staff experience research as a foundational step in the design…This session examines UI Health Care’s North Liberty Campus, an orthopedic hospital, emergency department, clinic, and the system’s first satellite campus, shaped by extensive patient and staff experience research as a foundational step in the design process. The insights gathered in the initial research phase informed key design decisions, assessed through multiple post-occupancy evaluation sources to measure real-world outcomes. Key topics incl…This session examines UI Health Care’s North Liberty Campus, an orthopedic hospital, emergency department, clinic, and the system’s first satellite campus, shaped by extensive patient and staff experience research as a foundational step in the design process. The insights gathered in the initial research phase informed key design decisions, assessed through multiple post-occupancy evaluation sources to measure real-world outcomes. Key topics include addressing pain points in patient flow with intuitive wayfinding, enhancing privacy, safety, and comfort to support healing, and creating restorative environments to mitigate staff burnout and improve performance. Post-occupancy data includes measurable reductions in wait times, improved staff retention and engagement scores, enhanced patient experience scores, and more efficient care coordination. The presentation will demonstrate how human-centered research informed design strategies such as embedding moments of influence throughout the user journeys, optimizing workflows, and fostering connections in collaborative staff areas can deliver measurable improvements in care environments.Show MoreClick the title to see all detailsShow More
