Susan Berry
Vice President Operations, Virtual CareSanford HealthSusan is VP of Operations for Virtual Care at Sanford Health, overseeing all virtual care services and initiatives. With 25+ years in healthcare IT and administration, she has held roles in cardiovascular services, healthcare IT, product development, education, Six Sigma, and Global Product Management at GE Healthcare IT and FUJIFILM. Susan is involved with the American Telemedicine Association (ATA), CTeL, and previously served on the gpTRAC PAC. She holds an MBA, a bachelor’s degree from the University of Sioux Falls, and certifications in Change Management, Six Sigma, ITIL, and is a registered Cardiovascular Invasive Specialist.
E79 – Designing Access to Care: Research-Driven Responses to Healthcare Deserts
Healthcare deserts, geographic areas with limited or delayed access to essential healthcare services, continue to expand across the US, particularly i…Healthcare deserts, geographic areas with limited or delayed access to essential healthcare services, continue to expand across the US, particularly in rural and underserved communities. Addressing these gaps requires coordinated solutions that align…Healthcare deserts, geographic areas with limited or delayed access to essential healthcare services, continue to expand across the US, particularly in rural and underserved communities. Addressing these gaps requires coordinated solutions that align planning, design, technology and operations. This session presents a research-informed exploration of how healthcare design can improve access, safety and outcomes through two complementary case stud…Healthcare deserts, geographic areas with limited or delayed access to essential healthcare services, continue to expand across the US, particularly in rural and underserved communities. Addressing these gaps requires coordinated solutions that align planning, design, technology and operations. This session presents a research-informed exploration of how healthcare design can improve access, safety and outcomes through two complementary case studies: Sanford Health’s Virtual Care Center & Reid Health’s rural care delivery model. Drawing on applied research related to access to care, workforce sustainability and social determinants of health, the presenters demonstrate how purpose-built environments and right-sized facilities extend care beyond traditional hospital campuses. We'll examine how centralized virtual care hubs expand specialty access and provider education, while community-integrated facilities strengthen continuity of care and operational resilience. Attendees will gain evidence-based design strategies to improve patient access, support caregivers and enable flexible, scalable healthcare delivery across geographies.Show MoreClick the title to see all detailsShow More
