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Heather Hayes

Heather Hayes

McMillan Pazdan SmithSenior Advisor, MPS Advisory Services
Heather brings 20 years of experience in strategic planning, analytics, project management, facilities planning and development, operational integration and standardization, process improvement, and change management. Heather spent the first 15 years of her career in progressive strategic and operational roles at Wake Forest Baptist Health and Prisma Health. Some of her notable contributions include creating Wake Forest�s service line structure, building and opening Wake Forest�s newest health campus, and leading the merger and operational integration of the 18 hospitals that formed Prisma Health.
Sun Oct 183:15 PM – 3:15 PM

E48 – Aligning Growth with Infrastructure Reality

Too often, health systems default to new construction when the most cost effective capacity can be found in existing facilities. When Sharp HealthCare…Too often, health systems default to new construction when the most cost effective capacity can be found in existing facilities. When Sharp HealthCare began evaluating potential integration of Tri City Medical Center into its network, the organizatio…Too often, health systems default to new construction when the most cost effective capacity can be found in existing facilities. When Sharp HealthCare began evaluating potential integration of Tri City Medical Center into its network, the organization's opportunity assessment included a comprehensive review of facilities in the context of strategic highest and best use. The findings revealed opportunities to leverage capacity to support the commu…Too often, health systems default to new construction when the most cost effective capacity can be found in existing facilities. When Sharp HealthCare began evaluating potential integration of Tri City Medical Center into its network, the organization's opportunity assessment included a comprehensive review of facilities in the context of strategic highest and best use. The findings revealed opportunities to leverage capacity to support the community now and in the future. This session will demonstrate how Sharp, Tri City, and Jensen Partners re envisioned the campus through a systemwide asset management lens, assessing each building for physical condition, strategic relevance, clinical alignment, and long term value. By implementing systemwide best practices and reorganizing space based on clinical performance, the team strengthened service distribution and revitalized the campus. The resulting approach offers a model for optimizing assets, increasing system capacity, and fortifying the future of a critical community healthcare provider.Show MoreClick the title to see all detailsShow More

AMFP Facility, Project & Asset ManagementSession Track
Gopi Omraju
Heather Hayes
Judy Stephens
Gopi Omraju
Gopi OmrajuSenior Programmer - Planning, Design, and Construction, MUSC Health
Heather Hayes
Heather HayesMcMillan Pazdan Smith, Senior Advisor, MPS Advisory Services
Judy Stephens
Judy StephensMcMillan Pazdan Smith, Principal, Healthcare Architect
Gopi Omraju
Gopi OmrajuSenior Programmer - Planning, Design, and Construction, MUSC Health
Heather Hayes
Heather HayesMcMillan Pazdan Smith, Senior Advisor, MPS Advisory Services
Judy Stephens
Judy StephensMcMillan Pazdan Smith, Principal, Healthcare Architect
Allow Registration:No
Capacity Unlimited:No
Learning Objective #1:Identify and mitigate operational, safety, and infrastructure risks that often emerge when growth outpaces engineering capacity. Examine real examples from capital programs and healthcare facilities operations.
Learning Objective #2:Evaluate proven methods for aligning infrastructure, strategic planning, and clinical goals. These approaches are informed by experienced perspectives from both healthcare design leadership and system-level facilities management.
Learning Objective #3:Apply integrated planning frameworks used by healthcare architects and facilities executives to alleviate system overloading, reduce deferred maintenance, and enhance the continuity of critical services.