E72 – Lessons learned from Activating a 2M SF Hospital and Preparing 12,000 Staff for Day 1 Success
Designing a major healthcare facility often begins years before Patient Day 1, during which nearly every aspect of the project can shift. Resources, staffing, technology, patient volumes, and workflows may evolve, making it essential to preserve design intent while adapting to change in order to minimize redesign costs and ensure the environment supports safe, efficient care delivery. This case study highlights one of the nation’s largest healthcare mega‑projects and the operational readiness team responsible for guiding it from early design through activation. Presenters will share how core design principles shaped operational planning, end user engagement, workflow creation, and a training program for over 12,000 staff. The session also highlights how technologies such as advanced monitoring and interactive footwalls were integrated to support future workflows. Additionally, the team will share insights on how simulation exercises involving over 1,000 multidisciplinary participants were used to validate workflows. Attendees will gain practical lessons, strategies, and tools to strengthen their own design and activation efforts.
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