Melissa Kiefer
Vice President, StrategySuffolk ConstructionAs Vice President of Strategy at Suffolk Construction, Melissa Kiefer focuses on scaling the operational ecosystem that enables operational excellence, talent development, client trust, and strategic growth to reinforce one another across the healthcare and life sciences sector. She helps teams frame challenges and solutions in ways that accelerate alignment and support decision-making from an owner-informed lens. Melissa’s experience spans urban healthcare development, regulatory strategy, governance, and organizational alignment across operationally sensitive environments. She serves on the Advisory Board of AMFP Greater New York.
The Infrastructure of Trust: Engineering the “Big Blue Chair” Protocol
This session explores how trust, communication, and clear escalation pathways can be engineered into day-to-day facilities operations. Using the “Big
…This session explores how trust, communication, and clear escalation pathways can be engineered into day-to-day facilities operations. Using the “Big Blue Chair” protocol as a case study, speakers show how structured huddles, visual cues, and shared
…This session explores how trust, communication, and clear escalation pathways can be engineered into day-to-day facilities operations. Using the “Big Blue Chair” protocol as a case study, speakers show how structured huddles, visual cues, and shared expectations reduce delays, improve safety, and strengthen collaboration between clinical, facilities, and vendor teams. Attendees leave with practical steps to pilot similar trust-focused protocols i
…This session explores how trust, communication, and clear escalation pathways can be engineered into day-to-day facilities operations. Using the “Big Blue Chair” protocol as a case study, speakers show how structured huddles, visual cues, and shared expectations reduce delays, improve safety, and strengthen collaboration between clinical, facilities, and vendor teams. Attendees leave with practical steps to pilot similar trust-focused protocols in their own organizations.
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