The Infrastructure of Trust: Engineering the “Big Blue Chair” Protocol
This session explores how trust, communication, and clear escalation pathways can be engineered into day-to-day facilities operations. Using the “Big Blue Chair” protocol as a case study, speakers show how structured huddles, visual cues, and shared expectations reduce delays, improve safety, and strengthen collaboration between clinical, facilities, and vendor teams. Attendees leave with practical steps to pilot similar trust-focused protocols in their own organizations.
Speakers
Melissa KieferVice President, Strategy, Suffolk Construction
Jonathan CogswellVice President, Manhattan Development, Northwell Health
Curtis SkolnickSystem Director, Real Estate Strategy-Portfolio Healthcare Planning, CommonSpirit Health


